Knowledge base | Crypho

What can we help you with today?

Privacy

  1. Can others see who my contacts are?
  2. Why do you ask for my phone number?
  3. Can I use Crypho anonymously?
  4. What metadata is available to Crypho?
  5. Can others see which groups I am a member of?

Accounts and billing

  1. How do I delete my account?
  2. What are the limits on personal accounts?
  3. What happens if I exceed my limits for a free account?
  4. What does it cost to use Crypho
  5. Do others have to pay in order to be my contacts?
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2-factor authentication

  1. I didn't add my mobile number to my account. Now I cannot get authentication codes.
  2. I didn't complete registration, so I don't have a way to receive 2-factor-authentiation codes yet
  3. Where can I get the 2-factor authentication code?

Groups

  1. How do i create a group?
  2. Can others see which groups i am a member of?
  3. How do groups work?

Legal

  1. Where are the Crypho servers located?
  2. What happens if the government requests access to my data?

Mobile apps

  1. The Android app requires me to turn on the screen lock to start.

Encryption

  1. Which encryption algorithms does Crypho use?
  2. How does the encryption and key management work?
  3. Where does the encryption happen?
  4. What is end-to-end encryption?

Passphrases and passwords

  1. Why do I lose content and groups when resetting my passphrase?
  2. Recovery keys
  3. What happens if I lose my passphrase?
  4. What is a passphrase?

General

  1. Who is Crypho for?
  2. When i delete a file or message, is it really deleted?
  3. Is Crypho Open Source?
  4. What browsers are supported for the web version?
  5. My avatar image was set automatically. How?
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